Publications Repository - Gdańsk University of Technology

The aim of this study is to present the stages for building a development model to create information technology (IT) systems for IT service providers. In order to ensure the consistency of the model, a novel solution is proposed where the stages of the model's construction are controlled using ontologies dedicated to the ITIL standard. In this article, a description of models used to assess the provider organization, with particular focus on the ITIL model, is presented first. Then, the design stages of a custom graph and rule-based model of development are introduced. Next, the role of ontologies in the assessment of the consistency of ITIL processes is explored. Further, the resulting development model in its general and detailed versions is verified by means of its implementation.

Authors

• Jarosław Pastuszak,
• mgr inż. Adam Czarnecki link open in new tab ,
• prof. dr hab. inż. Cezary Orłowski link open in new tab