Representing a valuable human-computer interaction interface, Sentiment Analysis (SA) is applied to a wide range of problems. In the present paper, the researchers introduce a novel concept of Business Sentiment (BS) as a measurement of a Perceived Anticipated Effort (PAE) in the context of business processes (BPs). BS is considered as an emotional component of BP task contextual complexity perceived by a process worker after reading the task text. PAE is interpreted as a business process (BP) key performance indicator predicting urgency, criticality and complexity of the BP task processing. Using qualitative evaluation, the researchers proved the workability of both BS concept and its effective application method to measure PAE. As practical contributions of the research, quantitative support in a form of statistical reports and qualitative support in a form of task prioritization recommendations and time management for a BP worker are suggested
Authors
- dr Nina Rizun link open in new tab ,
- magistr Aleksandra Revina
Additional information
- DOI
- Digital Object Identifier link open in new tab 10.2139/ssrn.3425541
- Category
- Aktywność konferencyjna
- Type
- publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
- Language
- angielski
- Publication year
- 2019
