In contemporary business landscapes, the diverse nature of processes necessitates a thor-ough assessment before implementing Business Process Management (BPM). However, conducting such assessments can be arduous, particularly for small and medium-sized en-terprises. This study aims to address this challenge by developing and showcasing the utility of an online tool based on the Business Process Nature Assessment Framework (BPNAF). The BPNAF facilitates integrated assessments of business processes, aligning with estab-lished BPM methodologies and lifecycles. Through an illustrative case study, this research examines the efficacy of this tool in assessing the processes / nature. The BPNA tool ena-bles swift and effective evaluations of process unpredictability and knowledge intensity, aiding in selecting appropriate BPM methodologies, Knowledge Management (KM) and Human Resource Management (HRM) strategies, and supporting IT systems. Visualised results offer clear recommendations tailored to the organisation's unique process landscape, accommodating standard and customised recommendations. By contributing insights into practical BPNAF implementation, this study plays a pivotal role in advancing BPM assess-ment methodologies and enriching the understanding and practice of BP management. This research underscores the critical role of BP assessment in organisational success, advocating for informed decision-making and best practices in BPM.
Authors
Additional information
- DOI
- Digital Object Identifier link open in new tab 10.1007/978-3-031-70445-1_15
- Category
- Aktywność konferencyjna
- Type
- publikacja w wydawnictwie zbiorowym recenzowanym (także w materiałach konferencyjnych)
- Language
- angielski
- Publication year
- 2024
