Repozytorium publikacji - Politechnika Gdańska

The publication contains different definitions of Service - one of the fundamental IT Service Management term. It describes types of Service attributes nad introduces so-called ''distinguish functions'' in order to propose different categories of Services. It proposes both general model of Service decomposition and practical model based on CMDB implementation limitations. In summarizes obtained results and gives some remarks about future research, for example operational support model or SLA&OLA.

Autorzy

• Jarosław Pastuszak,
• Maciej Stolarek link otwiera się w nowej karcie ,
• prof. dr hab. inż. Cezary Orłowski link otwiera się w nowej karcie