Repozytorium publikacji - Politechnika Gdańska

Often is it the case that people find it difficult to bridge thecommunicational gap between themselves and others. This is something of a problem, to say the least. My aim is to explain and to clarify the reasons behind this and to hopefully overcome any obstacles, to allow for a much smoother and more accurate means of fulfilling client and software developer needs.I have found through my own personal experience something which I believe can benefit from a little common sense and understanding. This ''something'' I will try to explain for you now, I am a software developer and I have a client, this client has needs and I have to understand these needs in order to fulfil my task as a developer for my client. Sounds simple, doesn't it? If only this was the case! Generally I find it can be a long and painstaking journey 1. I have to know whether or not my client actually knows what he/she wants or needs 2. Can they explain it in my language? (I.T.) Finally3. Try to explain in their language (whatever that may be!) that I fully understand and how I propose to effect this task.Unless you have personal experience in someone else's field of expertise or have had similar if not the same experiences in life, how could you possibly relate best to their emotions and feelings regarding their needs? Answer: by learning and understanding the art of good communication.

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• mgr inż. Małgorzata Płotka link otwiera się w nowej karcie